Diamond C Services Privacy Policy

Diamond C Services recognizes that many people are concerned about the information they provide to us, and how we treat that information. So we've developed a Privacy Policy based on the guidelines of the Australian Direct Marketing Association, our obligations under the Privacy Act 1988 and our own beliefs about what's right in this sensitive area. We may update the Policy from time to time, so please check in occasionally.

What information we collect

When you deal with us the personal information we collect about you may, among other things, include details of your name, date of birth, sex, marital status, current addresses, telephone/mobile phone number, e-mail address. It may also include details of the services or products we provide to you, as well as the status of those services or products.

We collect this information for purposes which include:

• To provide relevant services and products to you, including dealing with any enquiries or complaints;
• To administer and manage those services and products, including charging, billing and collecting debts;
• To promote and market to you other services or products which we consider may be of interest to you, unless you tell us not to do so; and conducting consumer surveys.

Sources of information

We may collect your personal information:

• When reasonable and practicable, directly from you;
• From information you provide to us in connection with a consumer promotion;
• From third parties supplying Diamond C Services products; and
• From the other organizations identified under "Disclosing your information".

Our website

At our site, we don't collect personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require you to register or provide information to us in order to view our site. If you register for Diamond C Services Online Services, we use the information you supply for the purpose of providing the services you've requested. If you specifically agreed to follow-up contact by us or asked to be put on our mailing list when you registered, we may also contact you from time to time. You can always change your preference for follow-up contact by e-mailing us at any time.

Our site sometimes includes notices of sweepstakes or other promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (e.g., to contact you if you're a winner). We may also use the information to promote and market to you other services and products which we consider may be of interest to you, unless you tell us not to do so.

Storage of your information

All your personal details and information are only accessible by authorized personnel trained in privacy and are either:

• Destroyed or returned to you if no longer needed; or
• Stored securely in either paper or electronic form.

Update, correct, or delete your information

If you would like to:

• Know what personal information we hold about you; or
• Update, correct or delete the personal information we hold about you,

...please contact, Diamond C Services on 03 9460 6111

Disclosing your information

We understand how important it is to keep your information private, and so we only disclose your personal information to third parties in certain limited circumstances. These disclosures will be made subject to appropriate privacy and confidentiality protections.

Organisations to which we usually disclose information include:

• Outsourced service providers who manage the services we provide to you, including those who manage our customer inquiries, mailing systems or marketing functions;
• Government and regulatory authorities and other organizations, as required or authorized by law;
• Insurers to Diamond C Services;
• Our professional advisers, including our accountants, auditors, security consultants and lawyers; and
• Your representatives (e.g. your legal advisers, doctors, dentists and other health professionals).